customer 0 reporting issue

Diagnostic checklist

• The customer sees degradation but the engine couldn't pin a physical cause — check their hosts (Customers > detail shows placement) and the path from them to the internet.
• Check their p99 latency vs tier budget, and SLA availability in the Business lens.
• Look for a co-located incident — a shared switch, rack, or uplink often explains one tenant's 'feels wrong'; that co-open incident names the real hop to walk to.