Business
11 business entries.
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Compliance tiers (SOC2 / HIPAA / PCI)
A whole class of customers — banks, hospitals, payment processors — will only sign with a provider that has passed the right audits. No amount of great hardware substitutes for…
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Customer requests (the choice-and-consequence loop)
Customers are not a set-and-forget revenue line -- every so often one reaches out with an ask, and your answer has real fallout. Each arrives as a message with two buttons: say…
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Composite customer satisfaction
Every customer carries a single happiness reading -- from Delighted at the top down through Happy, Content and Unsettled to At risk. It folds three things into one number: are…
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Servers don't sit on a shelf — they live in tall metal cabinets called racks. Each rack is divided top to bottom into slots called "U." A thin 1U server takes one slot; a…
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When you're carrying a piece of gear, walk up to a rack, look at a row of empty U slots, and press E to mount it. Hosts and switches rack the exact same way — there's no special…
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A region is a geographic area — US East, EU West, APAC. Customers pay for snappy service by being served from a region near them, so spreading out widens the market you can…
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Reputation as the trust ledger
Reputation is your track record made public. It climbs slowly — a clean hour where every customer got the uptime they paid for nudges it up a hair. It falls fast: every SLA you…
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A customer can pay you up front to lock in a discount for 6 to 12 months. You get a chunk of cash today and a predictable revenue line you can plan around; they shave roughly 25%…
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When you miss the uptime you promised, you don't just apologize — you owe money. The contract spells out a service credit: a percentage of that month's bill handed back to the…
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Customers don't buy "good uptime" — they buy a specific promise, like "99.9% uptime, or you get a refund." That 99.9% sounds airtight, but it still allows about 43 minutes of…
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You can buy all the servers in the world, but somebody has to rack them, wire them, and fix them at 3am. Every outage that should take an hour but drags on for four is the bill…